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MSP360, formerly CloudBerry Lab, is a software and application service provider company that develops online backup, remote desktop and file management products integrated with more than 20 cloud storage providers.

MSP360 Backup and MSP360 Explorer are offered for personal use in a “freemium” model. Other products, including more advanced MSP360 Backup versions, are sold per license with free trials available. MSP360 Backup web service is a Backup-as-a-Service application with centralized management and monitoring that allows for Managed Service Providers and businesses backup and restore of desktops and servers.

MSP360 Backup supports Windows, Windows Server, macOS, and Linux operating systems and can work with Microsoft SQL Server and Exchange applications, and VMware and Microsoft Hyper-V virtualization software.

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  • 1 History
  • 2 Products
    • 2.1 MSP360 Backup
      • 2.1.1 History
      • 2.1.2 Technology
      • 2.1.3 Features
      • 2.1.4 Data Recovery and Restoration
      • 2.1.5 Software Editions
      • 2.1.6 Web Service
      • 2.1.7 Pricing
      • 2.1.8 Reception & Recognition
      • 2.1.9 Product Reviews
    • 2.2 Other Products
  • 3 Partners
  • 4 See also
  • 5 References
  • 6 External links


MSP360 was founded as CloudBerry Lab in 2008 and incorporated in 2011, initially releasing CloudBerry Explorer for Amazon S3, followed by versions for Microsoft Azure, Google Cloud, and OpenStack Swift. It was at first based in Newport Beach, California.

In 2011, the company released MSP360 Backup, followed by releases to support for Windows Server imaging, Microsoft SQL Server and Exchange applications, and Bare Metal Restore for Windows Server and desktop operating systems. MSP360 Backup added support for Linux and Mac operating systems in 2015, followed by editions for Synology and QNAP.

In 2012, the company introduced MSP360 Backup web console; a SaaS backup and disaster recovery web service for managed service providers and businesses that require centralized administration and management for larger environments.

In 2018, the company introduced the MSP360 Connect (formerly Remote Desktop); a remote control and desktop sharing solution designed for secure access and control of remote desktops or servers over the internet.

In 2020, the company’s corporate headquarters were moved to Pittsburgh.

In 2021, MSP360 introduced MSP360 RMM; an endpoint monitoring and management solution designed for MSPs and IT teams to manage their IT infrastructures.


MSP360 develops software and web services to help Managed Service Providers, businesses, and consumers manage backup and disaster recovery and perform cloud file management and synchronization. The company’s main products include MSP360 Backup, MSP360 Remote Desktop, MSP360 Explorer, and MSP360 Drive.

MSP360 Backup[edit]

MSP360 Backup is an online backup app that integrates with 3rd-party cloud storage providers. It supports data backup and restore for Windows (desktop and servers), macOS and Linux. Additionally, it offers support for Microsoft SQL Server, Microsoft Exchange, VMware, Hyper-V, Office 365 and G Suite (Google Apps). It is available in several commercial editions as well as a free offering (MSP360 Backup Desktop Free). MSP360 Backup is also available as a SaaS web service designed to help service providers to manage backup and recovery across multiple computers or servers.

Both MSP360 Backup software and web console are designed to automate the backup and recovery of files, folders, and system images. It is storage-agnostic, meaning storage is decoupled from the backup license. Customers work directly with the cloud storage providers that have the pricing and features they need. MSP360 Backup supports over 20 cloud storage providers, including: Amazon S3, Amazon Glacier, Microsoft Azure, Google Cloud Platform, Backblaze B2, Wasabi, OpenStack, S3 Compatible, and others.[1][2][3][4] MSP360 Backup supports multiple data storage tiers, including lower cost options like Microsoft Azure Cool Blob Storage and Archive Blob Storage,[5] Amazon S3 Infrequent Access and Glacier, and Google Cloud Storage Nearline and Coldline.[6][7]


The 2011, MSP360 Backup was released with support for Amazon S3.[8] It was subsequently updated with support for Microsoft Azure,[9] Google Cloud Platform[10] and a number of other cloud vendors.

In late 2011, MSP360 released a Windows Server Edition, followed by support for Microsoft SQL Server, Microsoft Exchange, and Bare Metal Restore.[11]

MSP360 Backup added additional operating system support for Linux and macOS in 2015.[12][13] A freeware version of MSP360 Backup also appeared that year.[14][15]


MSP360 Backup is written primarily in the C# and C++. programming languages. Windows versions also rely on .NET, while MSP360 Backup web console is built using C#, Asp.NET, Angular, and Node.js.


MSP360 Backup provides backup and recovery functionality to / from the cloud, local storage, and network shares. Backup and recovery plans can be configured using a graphical user interface.[1][16] A command-line interface is also available for all editions of MSP360 Backup on all supported operating systems (Windows, macOS, and Linux).[2][17]

MSP360 has developed a proprietary block-level algorithm that speeds data uploads during backups to the cloud.[18] In addition, the company uses a proprietary image-based algorithm to back up complete systems as image files, while retaining the ability to recover only specific files from within those images, if desired.[19]

MSP360 Backup supports the recovery of images directly to cloud-based virtual server services such as Amazon EC2, Azure Virtual Machines, and Google Compute Engine, as well as to bare-metal devices. The product can restore system images to computers with no operating system installed by using bootable USB or ISO disk images.[20][2]

MSP360 Backup software supports synthetic full backup functionality for Amazon S3 and Wasabi Hot Storage. When performing a typical incremental backup sequence, it is advised to perform full backups from time to time. Which is time and resource consuming. To reduce the bandwidth and amount of data uploaded, with synthetic full backup feature software scans the data, previously backed up to the storage and uploads only new and modified blocks instead of the full set of files. According to MSP360 tests, synthetic full backups are up to 80 percent faster than a typical full image-based backup.[21]

MSP360 Backup can perform backups of Microsoft SQL Server and Microsoft Exchange databases and recover them to an active, running state.[4][20][22] On Linux, MSP360 Backup allows users to back up files and folders to cloud storage. The product supports a variety of Linux distributions, including: Ubuntu, Debian, SUSE, Red Hat, Fedora, CentOS, Oracle Linux and Amazon Linux.[23]

MSP360 Backup can be configured to perform a complete backup of a file directory or disk image. It also supports incremental backup functionality at the block level, meaning that users are able to back up only new or updated portions of files after an initial backup has been completed.[22]

Backups can be executed manually or via custom schedules.[24]

MSP360 Backup supports file compression and 256-bit AES encryption. Server-side encryption (encryption-at-rest) for cloud storage with support and filename encryption are also available.[25][22][4]

Data Recovery and Restoration[edit]

MSP360 Backup provides flexible data recovery options. Backups can be restored to physical, virtual, or cloud virtual machines.[26] The product can restore all files from a backup, or recover selected individual files. The product includes a recovery wizard that guides users through the data restoration process.[27]

MSP360 features also include:

  • Email notifications to alert users about the status of backup and recovery operations.[24][2]
  • Granular control of the backup process and file versioning.[28]
  • Flexible configuration of data retention policies.[2]

Software Editions[edit]

MSP360 Backup software is available in several editions, each designed to address different use cases. Windows Desktop edition is intended for file and image-based backups, whereas the Windows Server, Microsoft Exchange, Microsoft SQL Server, and Ultimate editions are designed to meet the needs of businesses running Windows Server. There is no support for backup to FTP although is listed on their website.[28][24] MacOS and Linux editions address backup needs on those platforms.[3][29][23]

Web Service[edit]

For managed service providers (MSPs) and businesses that need a way to centrally manage backup with their customers and within their environments MSP360 also has a subscription SaaS offering. The hosted web console provides the means to manage and monitor large environments from a single dashboard with centralized management and monitoring, remote desktop access as well as storage, billing, and capacity reporting.[30][2]

MSP360 Backup web console is integrated with Autotask, ConnectWise, Optitune, Microsoft 365, Google Workspace.,


For MSP360 Backup, three license types exist:

  • Per-computer licensing – Server, Desktop, MS SQL, MS Exchange and Ultimate licenses that are installed on a computer
  • Per-host licensing – for the virtual machine edition
  • Per-user licensing – for Google Workspace and Microsoft 365 backup

Reception & Recognition[edit]

MSP360 Backup has received several awards, including the latest Silver Stevie Award in 2018.[31] The product has constantly been ranked as one of the market leaders by G2 Crowd, which updates its rankings every three months.[32]

MSP360, the developer of MSP360 Backup, is a Gold winner in the SMB Product of the Year category in Best in Biz Awards 2018 International.[33]

In addition to these awards, MSP360 holds partnerships or certifications with Microsoft, VMWare, Google Cloud, ConnectWise, Oracle, OpenStack, and Amazon Web Services.[34][35][36]

Product Reviews[edit]

  • 4/5[3]
  • 4/5 Gartner Peer Insights[37]
  • 4.5/5 The Windows Club[22]
  • 4/5 IT PRO[38]
  • 3.5/5[28]
  • 3.5/5[24]

Other Products[edit]

MSP360 Remote Desktop is a solution for remote control and desktop sharing. The software is currently in beta and is available for Microsoft Windows for free. Remote Desktop encrypts connections and includes text and voice chat.[39]

MSP360 Explorer is a Windows software with free and paid licensing options for managing files between local storage and remote online storage. Versions are available for Amazon S3, Microsoft Azure, Google Cloud, and OpenStack.[40]

MSP360 Drive is a software that mounts cloud storage on a Windows desktop or server. The product allows customers to work with cloud storage as though it were local storage.[41]


MSP360 is an Amazon Advanced Technology Partner.[42] The company also has established partnerships with Microsoft Azure, Google Cloud Platform, Backblaze B2, Wasabi, Autotask, ConnectWise, and others.[43]

See also[edit]

  • Backup
  • List of backup software
  • List of online backup services
  • File synchronization
  • Disk image
  • List of disk imaging software


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  • ^ a b .mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:”””””””‘””‘”}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free a,.mw-parser-output .citation .cs1-lock-free a{background:linear-gradient(transparent,transparent),url(“//”)right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited a,.mw-parser-output .id-lock-registration a,.mw-parser-output .citation .cs1-lock-limited a,.mw-parser-output .citation .cs1-lock-registration a{background:linear-gradient(transparent,transparent),url(“//”)right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription a,.mw-parser-output .citation .cs1-lock-subscription a{background:linear-gradient(transparent,transparent),url(“//”)right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:linear-gradient(transparent,transparent),url(“//”)right 0.1em center/12px no-repeat}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:#d33}.mw-parser-output .cs1-visible-error{color:#d33}.mw-parser-output .cs1-maint{display:none;color:#3a3;margin-left:0.3em}.mw-parser-output .cs1-format{font-size:95%}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}Paul Thurrott (February 15, 2018). “CloudBerry Backup Review”. Thurrott. Retrieved 2018-10-02.
  • ^ a b c d e f Milan Stanojevic (January 15, 2018). “CloudBerry Backup: An ultimate tool for cloud storage backup”. Windows Report. Retrieved 2018-10-02.
  • ^ a b c Mike Matthews (September 7, 2018). “CloudBerry Backup review: Cloud storage for your backup system”. iMore. Retrieved 2018-10-02.
  • ^ a b c Michael Otey (November 30, 2017). “Product Review: CloudBerry Ultimate Backup”. ITPro Today. Retrieved 2018-10-02.
  • ^ Pedro Hernandez (May 2, 2016). “Microsoft Unveils Cheaper Azure Cool Blob Storage Option”. eWeek. Retrieved 2018-10-02.
  • ^ Jordan Novet (July 23, 2015). “Google pushes Cloud Storage Nearline out of beta, offers 100 PB credits”. VentureBeat. Retrieved 2018-10-02.
  • ^ Frederic Lardinois (July 23, 2015). “Google’s Nearline Cold Data Storage Service Hits General Availability, Adds On-Demand I/O”. TechCrunch. Retrieved 2018-10-02.
  • ^ “CloudBerry Manages CloudFront Content, Offers Online Backup”. CMSWire. November 23, 2009. Retrieved 2018-10-02.
  • ^ “Backup Your Files to Windows Azure With CloudBerry”. Techinch. June 14, 2010. Retrieved 2018-10-02.
  • ^ Sonia Lelii (January 8, 2015). “End of the year updates invigorate cloud backup and recovery market”. TechTarget. Retrieved 2018-10-02.
  • ^ Blair Greenwood (May 21, 2013). “Back Up Your SQL Server Databases with CloudBerry Backup”. SQL Server Pro. Retrieved 2018-10-02.
  • ^ Denise Sullivan (July 22, 2015). “Cloudberry for Mac OS X Now Available”. Cloudwards. Retrieved 2018-10-02.
  • ^ Ryan Francis (December 21, 2015). “New products of the week 12.21.2015”. Network World. Retrieved 2018-10-02.
  • ^ Nathan Eddy (September 7, 2015). “CloudBerry Launches Desktop Backup Free”. eWeek. Retrieved 2018-10-02.
  • ^ Mike Wheatley (September 8, 2015). “CloudBerry Lab intros free cloud-based Desktop Backup solution”. SiliconANGLE. Retrieved 2018-10-02.
  • ^ Shiwangi Peswani (February 13, 2018). “CloudBerry Backup software for Windows offers Ransomware Protection”. TheWindowsClub. Retrieved 2018-10-02.
  • ^ Ravi Saive (September 20, 2018). “CloudBerry Backup for Linux: Review and Installation”. Tec Mint. Retrieved 2018-10-02.
  • ^ “CloudBerry Backup 4.0 Offers Block-Level Backup”. eWeek. December 16, 2014. Retrieved 2018-10-02.
  • ^ Timothy Warner (August 2, 2016). “Restore Windows to Azure VM with MSP360 Server Backup”. 4sysops. Retrieved 2018-10-02.
  • ^ a b Furqan Shahid (October 1, 2018). “Backup Enterprise Data With CloudBerry Backup Ultimate”. TWITGOO. Retrieved 2018-10-02.
  • ^ Timothy Warner (January 11, 2017). “CloudBerry Backup 5.3 – New features”. 4sysops. Retrieved 2018-10-02.
  • ^ a b c d Roger Dunning (October 24, 2017). “CloudBerry Backup Ultimate Edition: Best Solution to Backup Business Data”. The Windows Club. Retrieved 2018-10-02.
  • ^ a b Sylvain Leroux (August 6, 2017). “CloudBerry Backup for Linux: Configure and Run Backup to Protect Your Data”. It’s FOSS. Retrieved 2018-10-02.
  • ^ a b c d Daniel Brame (June 29, 2018). “CloudBerry Backup Ultimate”. PCMag UK. Retrieved 2018-10-02.
  • ^ Ngan Tengyuen (August 11, 2018). “6 Offsite Backup Service With 256-Bit Encrypted Storage And Zero Knowledge Secure Key”. Gecko&Fly. Retrieved 2018-10-02.
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  • ^ Company / Organization Awards | Stevie Awards
  • ^ The State of B2B Tech in New York in 2018 | G2 Crowd
  • ^ 2018 International winners: Product categories – Best in Biz Awards International
  • ^ John Moore (November 16, 2015). “Enterprise file synchronization and sharing: Channel alliances take flight”. TechTarget. Retrieved 2018-10-02.
  • ^ Dan Kobialka (December 5, 2014). “CloudBerry Lab Integrates With Autotask, ConnectWise”. Talkin’ Cloud. Retrieved 2018-10-02.
  • ^ “Storage Partner Solutions”. Amazon Web Services. Retrieved 2018-10-02.
  • ^ “CloudBerry Backup Software Reviews – Gartner Peer Insights”. Gartner Peer Insights. Archived from the original on October 2, 2018. Retrieved 2018-10-02.
  • ^ Dave Mitchell (February 27, 2016). “Cloudberry Labs Enterprise Backup”. IT PRO. Retrieved 2018-10-02.
  • ^ “TeamViewer Alternatives – Top rated Remote Desktop Software”. Maccablo. January 29, 2018. Retrieved 2018-01-29.
  • ^ “Managing documents with MSP360 S3 Explorer Pro”. TechRepublic. January 14, 2013. Retrieved 2016-09-12.
  • ^ “Review: Cloudberry Drive”. Technically Speaking. February 14, 2016. Retrieved 2016-09-12.
  • ^ “Storage Partner Solutions”. Amazon Web Services. Retrieved 2016-09-12.
  • ^ John Moore (November 16, 2015). “Enterprise file synchronization and sharing: Channel alliances take flight”. TechTarget. Retrieved 2016-09-12.
  • External links[edit]

    • Official website
    • Seth Colaner (September 21, 2011). “CloudBerry Backup Desktop Review”. HotHardware. Retrieved 2016-09-12.
    • Dave Mitchell (February 27, 2016). “Cloudberry Labs Enterprise Backup”. IT PRO. Retrieved 2016-09-12.
    • Timothy Warner (June 14, 2016). “CloudBerry Backup – Windows backup to the cloud”. 4sysops. Retrieved 2016-09-12.
    • “CloudBerry Explorer Frees You From Amazon S3’s Clumsy Web Interface”. PCWorld. October 7, 2010. Retrieved 2016-09-12.

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